Q1:Are you a trader or a manufacturer?
Funforward is a manufacturer of video game machines for 13 years. We are a private electronic technology enterprise integrating R&D, manufacturing and marketing. We have our own design team and update our design every week.
Q2：Can you print my logo, letters and pictures on the product？
Yes, we provide customized services (ODM and OEM)
Q3:What is the minimum order quantity and how long can it be delivered?
The minimum order quantity is 1 piece. Under normal circumstances, we will complete the goods within 5-15 days after receiving the deposit
Q4:Do I need to install the machine when I receive it? We assembled before delivery without any installation, which means that when the customer receives the goods, he only needs to insert the power and turn on all computers according to our user manual, and then he can play.
Q5:What is the guarantee?
When a problem occurs, our service map team will help you to check what the cause is. If this is a software problem, we will send DHL or other express packages to the customer to replace the parts, and let the customer know how to replace them. We provide a 15 month super warranty.
Please check the details below:
1. The warranty period is 12 months.
2. We promise that during the warranty period, if the parts are damaged and need to be repaired (artificial damage and wearing parts are not included), the customer does not need to send them back first. On the contrary, we will send the replaceable parts to the customer through DHL or other express packages in the following ways, so as to save time and provide faster service.
3. Whether it is express delivery or shipment, the freight to the client is free.
4. We provide lifelong service maintenance!
Q6:About payment
We can make orders and payments through Alibaba Trade Guarantee, just as Paypal can guarantee your interests
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